Frequently Asked Questions (FAQ)

What is your EPA number?

Our EPA number is 85804-NC-1

How do I contact you?

Due to high volume, please use our contact form on the Contact Us page.  We have a working number but are inundated right now with requests.  The Contact Us page is the best and fastest way to get an answer.

Can Vitula Biocide be used against COVID-19?

Vitula Biocide has been approved by the EPA for use against SARS-CoV-2, the coronavirus that causes the Coronavirus Disease 2019 (COVID-19). We meet the EPA’s emerging pathogen requirements for viruses showing efficacy against envelope and non-envelope virus, both large and small.

I need these products now. What is your shipping time?

Due to the COVID-19 outbreak and Vitual Biocide’s effectiveness toward it, we have experienced overwhelming demand.  However, we recently received new product and are shipping regularly.  Please allow up to 7 days for shipping, however, most orders from the previous day are processed daily by 12PM the next day.

I did not get my order, can I get a tracking number?

We will send you a tracking number to your email via our shipping platform when your order is shipped. If you do not get a tracking number, please send us a message on the Contact Us page and we will address it.  Most times FedEx is experiencing delays on their end or we are given an address that is incorrect. In rare cases, the shipment may get damaged and return to us.  We try to track these, but if you are experiencing long delays, please let us know asap.

My product arrived damaged. What can I do?

We are happy to replace it or give you a refund.  Please let us know by going to the Contact Us  page and letting us know.  We want to make sure you are happy with our product and service.

I want a refund. Should I call my credit card company?

We are happy to give you a refund for product not received or damaged.  Please let us know through the Contact Us page and we will address it.  We have full capability to give you a refund without the need to call your credit card company and want you to be 100% satisfied.

I've never heard of Vitula Biocide or Tula Medical. Should I be concerned?

Not sure why! We are a licensed corporation in Pennsylvania and been doing business since 2015, EPA registered and approved to sell this product. Vitula Biocide is our private label of Vital Oxide, which you may have heard being used throughout the pandemic. Since the COVID-19 outbreak, we have been very busy and want to provide you with the best product and prices on the market.  We appreciate your patience as we work through this sensitive time.

What is the dilution ratio?

Vitula Biocide (Vital Oxide) comes Ready to Use (RTU) as a full-strength EPA hospital disinfectant for non-porous surfaces. Full strength is recommended for first-time use on surfaces. Full strength should also be used in environments with high rates of bacteria, mold, and mildew and in high traffic areas and touch points.

If you are applying Vitula Biocide for the first time on a surface to remove mold, mildew, bacteria, viruses, or odors, pre-clean the surface implementing traditional cleaning methods (e.g. using water and soap). Be sure not to use an acidic cleaner like vinegar because this may cause a bad reaction with Vitula Biocide. You can also use Vitula Biocide as a cleaner. Just spray onto the surface and wipe with a paper towel or rag.

CARPET & RUG SANITIZER: 5:1 DILUTION

The 5:1 dilution is intended for carpet sanitization and to pre-treat carpet for stain and odor removal. This application is essential for households with children and pets to prevent the spread of illnesses and cross contamination of surfaces.

Carpet should be clean or free of excessive soil before applying. Dilute Vitula Biocide 5-parts water to 1-part Vitula Biocide and spray onto surfaces from a distance of 6-8 inches. Work the product down to the pad of the carpet with a rake or a brush and allow enough ventilation to air dry. Fans may be used to dry the carpet faster. Repeat process as needed. Try on an inconspicuous area before full application to test for color fastness.

FOOD CONTACT AND DAILY SANITIZER:  9:1 DILUTION

The 9:1 dilution is intended for everyday sanitization of high traffic areas like residential and commercial kitchens, bathrooms, and items within those areas like doorknobs, handrails, cutting boards and other food-contact surfaces, counter tops, etc.

Dilute Vitula Biocide 9-parts water to 1-part Vitula Biocide and spray onto surfaces from a distance of 6-8 inches.

How do I use it and how long does it take to dry?

DIRECTIONS FOR USE: It is a violation of Federal Law to use this product in a manner inconsistent with its labeling. Test fabric for color fastness. Contains a dilute oxidizing agent. Do not mix with vinegar or acidic cleaners. Always refer to manufacturer’s care instructions before using equipment or devices.

PRE-CLEANING INSTRUCTIONS: Remove gross filth and heavy soil by cleaning. Spray product straight onto soils, scrub and wipe clean with a dry paper towel or cloth. For cleaning floors add one cup product per gallon of water in bucket and clean with sponge, mop, or pad. For spot cleaning non-porous surfaces, spray and wipe clean with damp sponge -or- mop or cloth.

Clean Carpet: Spray on soiled area until wet. Gently blot area with a clean, damp, color safe cloth. Repeat as needed for stubborn stains. Let air dry.

TO DISINFECT HARD NON-POROUS SURFACES: For disinfecting pre-cleaned hard non-porous surfaces such as glass, plastic, painted wood, laminate, chrome, stainless steel, polyurethane coated hardwood floors, glazed ceramic tile, sealed concrete & linoleum floors. Types of items include: Exterior of appliances, bed frames, cabinet handles, wheelchairs, child car seats, counters, cribs, doorknobs, tables, tubs, exterior toilet surfaces, faucet handles, handrails, jungle gyms, keyboards, light switch covers, patio furniture, showers, sinks, stovetops, telephones, toys, walls, waste containers. Apply VITULA full strength to pre-cleaned hard non-porous surfaces, wetting thoroughly with spray, sponge, mop, or by immersion in solution. Allow surfaces to remain wet for 5 minutes for virus inactivation – 10 minutes for bacteria disinfection. For immersion replace solution daily, or more frequently if it becomes significantly soiled or diluted.

TO DISINFECT HARD NON-POROUS SURFACES (tuberculocidal): For disinfecting pre-cleaned hard non-porous surfaces such as glass, plastic, painted wood, laminate, chrome, stainless steel, polyurethane coated hardwood floors, glazed ceramic tile, sealed concrete & linoleum floors. Types of items include: Exterior of appliances, bed frames, cabinet handles, wheelchairs, child car seats, counters, cribs, doorknobs, tables, tubs, exterior toilet surfaces, faucet handles, handrails, jungle gyms, keyboards, light switch covers, patio furniture, showers, sinks, stovetops, telephones, toys, walls, waste containers. Apply product full strength to pre-cleaned hard non-porous surfaces, wetting thoroughly with spray, sponge, mop, or by immersion in solution. Allow surfaces to remain wet for 10 minutes for Mycobacteriumbovis-BCG disinfection. For immersion replace solution daily, or more frequently if it becomes significantly soiled or diluted.

TO PREVENT MOLD OR MILDEW ON FLOORS, WALLS, CEILINGS & FABRIC: Remove as much surface dirt, mold, or mildew as possible by cleaning. Then spray on VITULA from a distance of 12 inches until visibly wet and let air dry.

TO DEODORIZE: VITULA works by oxidation, not by masking of odors. Eliminates odors caused by fire smoke, tobacco smoke, musty odors, stale cooking odors. Simply spray, fog, or wipe on full strength and let air dry to provide long lasting residual deodorizing action. When fogging to deodorize apply 1 quart per 2000 cubic ft. following fogger manufacturer’s directions for use.

TO DEODORIZE OR FRESHEN CARPET: For pet urine stains in carpet, blot urine as dry as possible then saturate stain with product through carpet pad. VITULA must come in contact with the cause of the odor to be effective.

TO SANITIZE FOOD CONTACT SURFACES: Staphylococcus aureus (ATCC 6538) and Escherichia coli (ATCC 11229) 99.999% sanitization of food contact surfaces. Mix 1 part product to 9 parts tap water. For glassware, utensils, cookware, and dishware: Scrape and pre-wash, then wash with a good detergent. Rinse with potable water, then sanitize by immersion in product for 1 minute (or longer if specified by government sanitary code). Place on a rack or drain board to air dry. Do not rinse or wipe. Food Contact Immobile Surfaces: (food processing equipment, counter tops, tables, appliances) Remove all gross food particles and soil by cleaning and rinse with potable water. Apply VITULA by wetting thoroughly and let stand for 1 minute (or longer if specified by government sanitary code). Let surfaces drain and air dry. Do not rinse or wipe.

TO SANITIZE CARPET: For synthetic carpet fibers such as nylon, olefin, or polypropylene – [not intended for use on wool carpets]. Test for color fastness in an inconspicuous area. Carpet should be clean or free of excessive soil before applying. Mix 1 part product to 5 parts water. Or use full strength. Apply at a rate of 2.5 oz per sq. ft. product must come into contact with contaminate to work. Allow to dwell for 10 minutes. Do not rinse, use an extraction wand and dry stroke carpet to remove excess moisture. Carpet can air dry or fans may be used if carpet needs to dry faster.