Frequently Asked Questions (FAQ)

What is your EPA number?

Our EPA number is 85804-NC-1

How do I contact you?

Due to high volume, please use our contact form on the Contact Us page.  We have a working number but are inundated right now with requests.  The Contact Us page is the best and fastest way to get an answer.

Can Vitula Biocide be used against COVID-19?

Vitula Biocide has been approved by the EPA for use against SARS-CoV-2, the coronavirus that causes the Coronavirus Disease 2019 (COVID-19). We meet the EPA’s emerging pathogen requirements for viruses showing efficacy against envelope and non-envelope virus, both large and small.

I need these products now. What is your shipping time?

Due to the COVID-19 outbreak and Vitual Biocide’s effectiveness toward it, we have experienced overwhelming demand.  However, we recently received new product and are shipping regularly.  Please allow up to 7 days for shipping, however, most orders from the previous day are processed daily by 12PM the next day.

I did not get my order, can I get a tracking number?

We will send you a tracking number to your email via our shipping platform when your order is shipped. If you do not get a tracking number, please send us a message on the Contact Us page and we will address it.  Most times FedEx is experiencing delays on their end or we are given an address that is incorrect. In rare cases, the shipment may get damaged and return to us.  We try to track these, but if you are experiencing long delays, please let us know asap.

My product arrived damaged. What can I do?

We are happy to replace it or give you a refund.  Please let us know by going to the Contact Us  page and letting us know.  We want to make sure you are happy with our product and service.

I want a refund. Should I call my credit card company?

We are happy to give you a refund for product not received or damaged.  Please let us know through the Contact Us page and we will address it.  We have full capability to give you a refund without the need to call your credit card company and want you to be 100% satisfied.

I've never heard of Vitula Biocide or Tula Medical. Should I be concerned?

Not sure why! We are a licensed corporation in Pennsylvania and been doing business since 2015, EPA registered and approved to sell this product. Vitula Biocide is our private label of Vital Oxide, which you may have heard being used throughout the pandemic. Since the COVID-19 outbreak, we have been very busy and want to provide you with the best product and prices on the market.  We appreciate your patience as we work through this sensitive time.

What is the dilution ratio?

Vitula Biocide (Vital Oxide) comes Ready to Use (RTU) as a full-strength EPA hospital disinfectant for non-porous surfaces. Full strength is recommended for first-time use on surfaces. Full strength should also be used in environments with high rates of bacteria, mold, and mildew and in high traffic areas and touch points.

If you are applying Vitula Biocide for the first time on a surface to remove mold, mildew, bacteria, viruses, or odors, pre-clean the surface implementing traditional cleaning methods (e.g. using water and soap). Be sure not to use an acidic cleaner like vinegar because this may cause a bad reaction with Vitula Biocide. You can also use Vitula Biocide as a cleaner. Just spray onto the surface and wipe with a paper towel or rag.

CARPET & RUG SANITIZER: 5:1 DILUTION

The 5:1 dilution is intended for carpet sanitization and to pre-treat carpet for stain and odor removal. This application is essential for households with children and pets to prevent the spread of illnesses and cross contamination of surfaces.

Carpet should be clean or free of excessive soil before applying. Dilute Vitula Biocide 5-parts water to 1-part Vitula Biocide and spray onto surfaces from a distance of 6-8 inches. Work the product down to the pad of the carpet with a rake or a brush and allow enough ventilation to air dry. Fans may be used to dry the carpet faster. Repeat process as needed. Try on an inconspicuous area before full application to test for color fastness.

FOOD CONTACT AND DAILY SANITIZER:  9:1 DILUTION

The 9:1 dilution is intended for everyday sanitization of high traffic areas like residential and commercial kitchens, bathrooms, and items within those areas like doorknobs, handrails, cutting boards and other food-contact surfaces, counter tops, etc.

Dilute Vitula Biocide 9-parts water to 1-part Vitula Biocide and spray onto surfaces from a distance of 6-8 inches.